What is Aeroflot’s policy regarding carry-on baggage?
Passengers are allowed to take into cabin one piece of carry-on baggage and, in addition, some personal articles. The passenger is responsible for his/her hand luggage.
What is Aeroflot’s policy regarding checked baggage?
Aeroflot applies a simplified system for free baggage allowance on the basis of the Piece Concept on all its routes. The piece concept differs according to your travel class and/or type of applied fare. Free baggage allowances for checked baggage are valid for the whole itinerary, both directions, from the check-in point to the first stopover of more than 24 hours or to the final destination (to/from any point in the U.S., from the check-in point, regardless of the stopover, to the final destination).
Passengers’ carry-on allowance on Aeroflot flights depends on their travel class:
|Business Class||1 piece||15 kg||Length – 55 cm|
Width – 40 cm
Height – 25 cm
|♦ A rucksack, handbag or briefcase (up to 5 kg and|
80 cm linear dimensions)
♦ Outerwear, a suit bag
♦ Baby food, a child carrier device when traveling with a child
♦ Medicine and special dietary items required during the flight
♦ Crutches, folding wheelchairs used by passengers with disabilities
♦ Duty-free goods in a sealed plastic bag
| Comfort Class|
|1 piece||10 kg|
The following free baggage allowances are valid for all flight routes serviced by Aeroflot, except codeshare flights operated by other airlines. Free baggage allowances depend on flight destination and travel class:
|Travel Class||Fare||Number of pieces*||Maximum weight||Total linear dimensions|
|Business Class||Classic, Flex||2 pieces||32 kg per piece||158 cm|
(sum of the height,
length and width)
|Base||1 piece||32 kg|
|Comfort Class||Classic, Flex||2 pieces||23 kg per piece|
|Base||1 piece||23 kg|
|Economy Class||Flex||2 pieces||23 kg per piece|
|Classic, Saver, Promo||1 piece||23 kg|
|Lite||No free baggage allowance|
|*If the total weight of the passenger’s baggage, including hand luggage, does not exceed 10 kg, the number of pieces of baggage is not limited.|
Only for passengers with limited mobility, one folding wheelchair can be transferred to the baggage compartment free of charge, i.e. in excess of the baggage allowance.
Exceptions/special norms for free allowance of checked luggage may apply on certain routes or for certain passengers:
- Business Class – 3 pieces of maximum 32 kg each between Tokyo and Moscow or Saint Petersburg.
- Economy Class (all fares except Lite fare) – 2 pieces of maximum 23 kg each on the following flights:
- Between Tel Aviv and New York or Washington.
- Between Tokyo and Moscow or Saint Petersburg.
- To/from Delhi, Beijing, Shanghai (except direct and transit flights between cities in the Asian part of Russia and Beijing, Shanghai and that don’t include a connection in Moscow).
- To/from Hanoi and Ho Chi Minh City – flights from 31 March 2019 to 26 October 2019.
- Members of the Aeroflot Bonus Programme and other Frequent Flyer programmes used by passengers-members of SkyTeam:
- Aeroflot Bonus Platinum – 2 additional pieces.
- Aeroflot Bonus Gold or Silver, SkyTeam Elite Plus or Elite – 1 additional piece.
Excess Baggage Charges
When the checked baggage exceeds the number, weight and/or dimensions of the free baggage allowance, an excess baggage charge has to be paid to Aeroflot, in advance at discounted rates or at the airport.
Advance payment for excess baggage is available online until check-in closes and in Aeroflot sales offices or through Aeroflot Contact Centre up to 24 hours before departure. A maximum of 4 pieces of checked baggage (including the free baggage allowance) per passenger can be paid in advance. If your checked baggage exceeds the quantity, you should call the Aeroflot Contact Centre. Also, advance payment for overweight and/or oversized pieces is only available at Aeroflot sales offices, but the rates for payment at the airport will be applied.
|Excess Baggage Fees – Domestic Flights*|
|Excess Baggage||Within RF1 or within RF2||Between RF1 and RF2|
|23-32 kg||2500 RUB||3500 RUB|
|32-50 kg||5000 RUB||6000 RUB|
|158-203 cm||2500 RUB||3500 RUB|
|Over 203 cm||5000 RUB||6000 RUB|
|Extra Piece**||1st & 2nd||Online***||2000 RUB / 2250 RUB||2800 RUB / 3150 RUB|
|Airport||2500 RUB||3500 RUB|
|3rd+||Online***||6000 RUB / 6750 RUB||7200 RUB / 8100 RUB|
|Airport||7500 RUB||9000 RUB|
*RF1 – the European part of Russia (up to and including Orenburg, Perm, Ufa).
RF2 – the Asian part of Russia (from and including Chelyabinsk and Yekaterinburg).
|**1st piece – Economy Lite only; 2nd piece – when the free baggage allowance is 1 piece of checked baggage (Economy Classic, Saver & Promo, Comfort Base, Business Base).|
Maximum weight: 23 kg for Economy Class, 32 kg for Business Class.
|***Up to 24 hours before departure / within 24 hours before departure.|
|Excess Baggage Fees – International Flights|
|RF1 – CIS**, Europe, Middle East, Africa|
& RF2 – cities in Asia***
|Over 203 cm||$200||€200||€100||€140|
|*China, Hong Kong, India, Indonesia, Japan, Maldives, Mongolia, Singapore, South Korea, Sri Lanka, Thailand, Vietnam.|
|**Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan.|
|***China, Hong Kong, Japan, South Korea.|
****1st piece – Economy Lite only; 2nd piece – when the free baggage allowance is 1 piece of checked baggage (Economy Classic, Saver & Promo, Comfort Base, Business Base).
|*****Up to 24 hours before departure / within 24 hours before departure.|
The following sporting equipment equals to 1 piece of baggage and is included into the free baggage allowance, and the corresponding charge for excess baggage in terms of quantity and/or weight will apply if the passenger exceeds the free baggage allowance:
|Ski equipment||1 case containing 1 pair of skis and 1 pair of ski poles|
+ 1 piece of luggage containing 1 pair of ski boots
|1 case containing 1 pair of water skis|
|Snowboard equipment||1 case containing 1 snowboard + 1 piece of luggage containing 1 pair of boots|
|Hockey equipment||1 hockey gear bag + 1 bag with 2 hockey sticks|
|Bike||prepared for transportation|
|Golf equipment||packed in one container/case|
|Fishing equipment||2 fishing rods +1 tackle set (packed in one container/case)|
Other sporting equipment is treated as one baggage piece and included in the free baggage allowance. The corresponding charge for excess baggage in terms of quantity, dimensions and/or weight will apply if the passenger exceeds the free baggage allowance.
If your luggage is lost, you must contact Aeroflot staff at the Lost and Found desk before leaving the arrival hall. A search of lost luggage is made for 21 days from the moment the passenger submits a Property Irregularity Report. In case the lost luggage is not found or is damaged, for each occurrence individually, Aeroflot will take a decision on the payment of compensation.