Virgin Atlantic Boeing B787 900 seat review by cody jannety #30532

2 of 5
FromLondon - London Heathrow (LHR)
ToLos Angeles - Los Angeles International (LAX)
Detailed ratings
Legroom1 of 5
Seat width1 of 5
Seat recline2 of 5
Entertainment4 of 5
Food & drink3 of 5
Service2 of 5
In Virgin's hands this aircraft is anything but a Dreamliner!! They have desperately crammed far too many economy seats into the cabin which just makes for an thoroughly uncomfortable flying experience. It needed a 2-4-2 configuration rather than the 3-3-3 they have gone for. Another terrible factor is the toilet situation. Some idiot decided to only put one set of toilets in the cabin which creates big queues and chaos if they are trying to serve food as the aisle space is too small for anyone to pass with a trolley there. They need to send these aircraft back to Boeing, pull out the last two redundant centre rows and install two more toilets for the rear of the aircraft. Very bad planning when they originally designed the layout of these planes. The Virgin experience has been getting steadily worse for years, largely due to the impact of Delta's shoddy business practices taking over the airline and cost cutting measures. After flying this LHR-LAX route on the 787 I have turned in my flying club account and won't be flying Virgin anymore after nearly 20 years of travel with them. If you haven't already booked your ticket then dont, fly someone else until they buck up their ideas and put the focus back on the customer experience.
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