Virgin Atlantic Boeing B787 900 seat review by #30090

4 of 5
FromLos Angeles-Los Angeles International (LAX)
ToLondon-London Heathrow (LHR)
Detailed ratings
Legroom4 of 5
Seat width5 of 5
Seat recline5 of 5
Entertainment4 of 5
Food & drink3 of 5
Service2 of 5
Impressive aircraft overall but was spoilt by the fact that the food tray is poorly designed, the second fold out part slants downward which makes anything on it slide off onto ones lap thus making it unusable especially for drinks. This wasn't helped by the fact that the passengers in front insisted on having their seats fully reclined for the whole of the journey. The evening meals were delicious but the breakfast was appalling, the yogurt was 'off', this was queried by other passengers but was dismissed by cabin staff as being OK. Most people including ourselves avoided eating it. We found the service poor compared to other flights, at one point when drinks were being dispensed, we had to eventually go and ask for ours as the section had been missed. Also, apart from after meals, there was no other collection of waste which left the whole of the aircraft in a disgusting state. Unfortunately, travelling on the Virgin Dreamliner didn't meet our expectations and we were left feeling quite disappointed with the experience.
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