Traveler photos (13)
Image gallery for Virgin Atlantic Boeing B747 400
6 Helpful votes
A world apart from economy! Cabin is so spacious! Seat padding could be better, but it was so nice to be able to stretch out and recline without obstructing anyone. The lie flat beds are nice, but actually not that great as they are a bit too hard (and narrow), even with the padded quilt provided. Surprisingly quiet in the nose of the plane. Cabin staff were great and attentive. Nice choice of menu and served with a table cloth and china. Ability t go up to the bar at any time to get a drink or snacks was a nice touch, although we didn't use this much - we just had the drinks when they offered (our take off was delayed so we were full of food and drink from the upper class lounge!). I was a little disappointed with the drinks on offer - they do not offer cider at all (which is my drink of choice), which seemed odd to me as upper class is supposed to offer everything - I would have thought they would have offered Rekorderlig or Kopparberg or Old Mout as it is so popular now. Very disappointed with the orange juice too - why do they insist on serving the horrible cheap concentrated muck? In first/upper class I expected to have better - they are only catering for 14, so surely they can offer not from concentrate orange juice (like I can buy from Lidl's for 99p a litre). Entertainment wasn't great - no new films and the headphones didn't work, so we had to have the standard economy head phones. We were supposed to have dedicated toilets for just upper class. However, we often found ourselves waiting because the premium economy passengers were using them (they supposedly had their own toilets) - something the cabin staff did remark on, but didn't enforce. We had no priority boarding/disembarking at either end, which was a shame. All in all, you appreciate the extra cabin space and service, and it is so far ahead of economy, you will never want to go back. However, was it really worth the extra cost (we could have had another 2 week AI Caribbean holiday for the price of the upgrade)? I am not sure it is worth paying so much more - I think it needs updating as was looking tired and worn in places (but won't be as they will be retiring the 747 soon). More options on the drinks menu would be nice. Don't get me wrong it was a lovely experience and I would love to do it again, but it is so, so expensive and it is hard to justify the cost. And I don't think I was made to very overly special (unlike in the upper class lounge at Gatwick where we were treated like royalty), especially disembarkation.
6 found this review helpful. Was it helpful to you? Yes
11 Helpful votes
Disappointed, paid for Premium Economy, cabin looks like it is 10 years past needing a refit. Originally I was booked a seat next to the toilet which I changed for a seat upstairs. Side locker storage was handy. The seats are not very wide, and for some ridiculous reason someone thought it would be a good idea to put the earphone socket on the inside edge of the seat armrest, which dug into my leg for most of the trip and ended up breaking my earphone cable as I accidentally knocked it when I moved. The recline is poor, the seats were not very comfortable. The movies were also quite dated with most of them already having made it to the TV never mind DVD release. I made the mistake of a bulkhead seat on my return journey which housed the toilet. That meant minimal legroom as a result and plenty of people constantly hovering around me waiting for the toilet. Choose your seat and airline with care! Virgin really need to improve as when you are paying premium ticket prices you expect something a bit better than what they have on offer currently with these old planes.
11 found this review helpful. Was it helpful to you? Yes
3 Helpful votes
Chose to fly this route on 747 (Ruby Tuesday) for nostalgic reasons as opposed to a newer aircraft out of Heathrow but regretted the decision pretty quickly.
Delta/Virgin still using the small Escape Plus lounge at MAN so you lose out on the Virgin Clubhouse experience or will until at least Spring 2020 when I believe the new Delta/Virgin clubhouse will open at Ringway.
747 Cabin is looking and feeling old although it was nice to be one of only 14 Upper Class passengers on board. My seat had an issue with reclining smoothly but it was not a big enough issue to complain about. Steward told me that they may not retire the 747s next year as planned following earlier reprieve due to extra passenger volume caused by collapse of Thomas Cook. If they are kept in service they should be refurbed IMHO.
Received the usual fantastic service from Virgin cabin crew but that was offset by the absence of access to free Gogo WiFi via T-Mobile phone plan. Apparently only available on newer aircraft.
Last time on this aircraft for me I think unless they are modernized.
3 found this review helpful. Was it helpful to you? Yes
2 Helpful votes
The service on the flight could not be faulted, the seats however.... We paid for the Economy Delight for extra leg room which was great, however, the seats were really narrow.
I was sat in the middle of a row of 3 and my partner is 6ft and sat by the window and then a large american guy sat next to me. I spent the whole flight uncomfortable and struggled to eat the meals as I couldn't put my arms at my side. I also couldn't sit straight on as there was so little room i had to sit slightly side on.
I was really disappointed as I have had more room on a Jet2 Short haul.
2 found this review helpful. Was it helpful to you? Yes
37 Helpful votes
My family and I flew PE from Manchester to MCO late October.
We were - by choice- in the 'bubble' and had front 2 rows.
Very good experience overall. Easy access, good crew and decent service. Bulkhead seats worked well for us and although close to the loos this presented no issues at all.
Wish we could be as complimentary about the return flight which was poor in comparison and included a muppet air steward who refused to exchange a toy my wife bought on board, despite the mistake being 100% his fault ( which he admitted to ). Instead he told her to contact Retail Customer Services by phone, citing some prattle about being within 2 hours of landing! Appalling.
37 found this review helpful. Was it helpful to you? Yes
64 Helpful votes
The only negative of this seat is that there is no overhead locker. Stowage space wasn't a problem though. 6A and K are close together, so if you are a couple they are a good selection. No passing traffic, so very peaceful.
Seat reclines well but the footrest is quite small, if you are tall and your feet go all the way into it. This is the same for all the new upper class seats, not just row 6.
I'm 6'2" and I could stretch out in the full flat bed and get a good nights sleep.
64 found this review helpful. Was it helpful to you? Yes
2 Helpful votes
For couples 6A and 6K are the best seats - you are across from each other but it is more difficult to talk to if you are on the same side. Seating looks a little dated now but service was very good. unfortunately the IFE didn't work in Upper on that flight - no sound - so eventually just before dinner service those of us who asked were given small IPADs but they have a very limited selection -- hence the poor review for that section. However as ever the crew were lovely.
2 found this review helpful. Was it helpful to you? Yes
7 Helpful votes
Vacant seats either side of aisle upstairs chosen for overnight return flight.
Fewer passengers - yes, less noise - yes, same excellent service.
It felt quite cold - needed blanket.
But main problem - restricted leg room (on this & on seat 76C) by metal "trunking" under seating, meant we were unable to stretch both legs out under the seat in front - it meant we had to pop one leg in the aisle or keep it tucked up behind the seat in front. (not warned of this pre-booking)
7 found this review helpful. Was it helpful to you? Yes
5 Helpful votes
Travelled with friends we had seats 6A& K and 7A&K, perfect if travelling with others, row 6 practically next to each other perfect for couples. An old plane which had to be reintroduced to service so poor tv system and no bar. Cabin crew as per usual with Virgin Atlantic were great. Small and intimate cabin as only 14, we liked it but if you had a noisy couple or group then it would be very annoying as so small.
5 found this review helpful. Was it helpful to you? Yes
0 Helpful votes
Beware, for those who LOVE to look out of the window, the window is not aligned to the seat. My partner who sat next to me in the middle seat had a better window view! You have to lean forward to see outside. Apart from the window, I enjoyed this seat. Good leg space, not too close to the toilets and well catered for. Good atmosphere, not too noisy very good balance unlike party/rowdiness at the back of the plane lol.
0 found this review helpful. Was it helpful to you? Yes