What is Virgin Atlantic policy on pet acceptance?
Due to the ongoing COVID-19 pandemic, Virgin Atlantic temporarily suspended its pet transportation service. Pet bookings will remain unavailable until 2022.
A fully qualified Assistance Dog will be accepted to travel with its owner in the cabin to/from the following destinations: Antigua, Atlanta, Barbados, Belfast, Boston, Dubai, Glasgow, Hong Kong, Las Vegas, London Heathrow & Gatwick, Los Angeles, Manchester, Miami, New York JFK & Newark, Orlando, San Francisco, Tobago, Washington DC. To avoid quarantine in the UK, all animals must meet the criteria of the Pet Travel Scheme.
You must contact the Animal Reception Centre at your airport and fax them copies of all your Assistance Dog’s documents. You also need to inform Virgin Atlantic’s Special Assistance team, at least three working days before your flight, that you plan to travel with an Assistance Dog. On the day of your flight, you must check in at the counter and present a copy of the Animal Reception Centre pre-approval letter. For use during takeoff, landing, or whenever the ‘fasten seat belt’ sign is illuminated, you must bring a safety harness. It is recommended that you also bring an absorbent mat for your Assistance Dog.
When traveling to/from the U.S., you must submit the U.S. DOT Service Animal Air Travel Form for validation before your flight attesting to the animal’s health, training and behavior. In addition, for flights scheduled over 8 hours, you must also submit a DOT Service Animal Relief Attestation Form attesting that the dog will not relieve itself in the aircraft or can do so in a sanitary manner.