Thomas Cook Airlines Airbus A321 200 seat review by chris pollard #36181

2019-05-10

1 of 5

0 Helpful votes

Seat	3E
From	London Gatwick
To	Dalaman - Dalaman (DLM)
Detailed ratings
Legroom	1 of 5
Seat width	2 of 5
Seat recline	1 of 5
Entertainment	1 of 5
Food & drink	1 of 5
Service	1 of 5

Delayed flight. MT560 - May 02 - 2019 Constant incorrect information in the airport when TCook new well the flight was delayed from 3.25pm until 19.00. They new where our plane was at 2.30pm. I have proof. Only when I sent a tweet was I told the truth. Booked their Premium Economy - but never again. On board - Dreadful legroom. Pay extra for an Exit seat. Constant queues for the toilet.
The food service was atrocious - many of us in Premium Economy were not even on the list for a meal. My wife was offered Cheese and Biscuits. It is NOT Premium Economy in the true sense. No entertainment. I have flown with TC for 10 years always paying extra for an Exit Seat but sadly, in my opinion, this airline has deteriorated in the last 3 years. Charge more, offer a better service. EG; Turkish Airlines - yes, they are scheduled flights via Istanbul but pricing is as competative and the whole on board experience is far superior - good food, own screens, films to choose from.
Regretably I have 2 more flights booked with TC but the last one will be with Turkish Airlines. Being treated like cattle is no longer acceptable to me.

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