Qatar Airways Airbus A380 800 seat review by Mark Elliot #37803

3.5 of 5
FromBangkok - Suvarnabhumi International (BKK)
ToLondon - London Heathrow (LHR)
Detailed ratings
Legroom4 of 5
Seat width3 of 5
Seat recline4 of 5
Entertainment4 of 5
Food & drink3 of 5
Service3 of 5
BKK-DOH-LHR. Qatar Business Class.
Not all it's cracked up to be imo. The seats are very comfortable with multiple adjustment. Didn't use entertainment so can't comment on that. Main gripes - slow meal service on both legs, despite me saying I wanted to sleep pretty quickly after take off. I was one of the last served on both flights. First flight I waited maybe 1.5 hours for a Thai red curry chicken sandwich and had to send it back because it was barely warm and not that tasty either. Second flight - very long delay getting first meal despite only asking for a bagel with a smoothie as I'd already had breakfast on flight 1. Other people in row behind were finishing their breakfast off while I was still waiting for my tablecloth, which I found slightly bizarre. Other criticism of plane - toilets are way too small, they are no bigger than standard economy class ones and they weren't taken care of that well on flight 1, with wet floor etc. Also, no pyjamas or slippers available on DOH-LHR flight, despite it taking off at 7:45am with people connecting from other overnight flights, like me.
Overall, the main advantage of the A380 business class is the bar. Otherwise I found it average and I'm not sure how they've won so many awards. I've flown EVA and Gulf Air business on this route and EVA, aside from being direct, was also better. Staff know your name and the service was better. Also, EVA toilets are much bigger and were better maintained through the flight, so makes it easier getting changed etc. I will be moving back to EVA if possible in future on this route.
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