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Image gallery for Malaysia Airlines Airbus A330 300
7 Helpful votes
Business Class: The seats were comfortable for aircraft seats, lots of options for positioning including lumbar support and foot rest angles. I found the layflat bed perfect but slightly elevated the head, I am 167cm (5 ft 6 in) and of course had no problem with the foot well being narrow, I did notice the front seats in business had an large square area for feet and these may suit a taller person who is not a side sleeper. A person of considerable bulk may have issues but I am sure that would be the case with most airlines. TV screens are large and interactive, lighting is good with many options. Storage lockers above for carryon luggage and small storage areas surround seating. Staff were welcoming and most attentive, meals were well presented and of good but not outstanding quality.
The next leg of our journey is to Delhi. We are waiting in the Malaysia airlines Satellite lounge in KL and as lounges go it is quite a disappointment.
I would fly MAS business class again
7 found this review helpful. Was it helpful to you? Yes
60 Helpful votes
This aircraft is fitted with the new Malaysia Airlines regional business lie-flat seats. The seat reclines to a slope at about 160-170 degrees which isn't the most comfortable sleeping position as you tend to 'slide' down towards the footrest. Also the cushioning is very firm making it hard to sleep. A thin mattress (like they provide on Emirates business class) would help.
I think they really missed a trick here when you compare to the more comfortable 180-degree flat bed business class products like Qatar or Etihad.
On the positive side the service was very good with friendly, attentive crew who were always smiling and helpful. The food was good and the champagne and wine selection also very nice.
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3 Helpful votes
some of your staff were very rude and I couldnt eat anything because all products had cheese on them. Ive specified twice on my last 2 flights with you that I dont eat cheese and I dont eat sugary products which was all that could be offered I was then refused vodka stating do you see it on the trolley?? Another attendant was more helpful and apologised about the food and got me my requested drink. Some of your staff need to be given lessons on good customer service and Im not looking forward to the 2 flights I have to take with you in the next couple of weeks. If the plane hadnt been full I would have gladly upgraded to avoid this type of service
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9 Helpful votes
I travelled Business Class. The food was good but the pitch of the seats when fully reclined for sleeping was very uncomfortable. I am only 163 cm and found the fact I slipped downwards really hampered my comfort and sleep so I would imagine it would be a lot worse for someone taller. The seat was hard and quite narrow so trying to sleep on my side caused hit and leg ache. For a return long haul trip I will not travel with Malaysian Airlines again unless they upgrade/improve their business class seats; would opt for either Singapore Airlines or Emirates.
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5 Helpful votes
This route now features the new business class layout so 4A is both window and aisle ("throne" style). It's not perfect for sleeping but I managed a nap nonetheless. The main problem was the ridiculous car-style seat belt which was way too tight and not adjustable. I spent as much of the flight as possible with the belt off as a result.
Service wasn't great and the crew seemed to have locked the forward rest-room for most of the flight, presumably so that they were not disturbed by us customers...
5 found this review helpful. Was it helpful to you? Yes
29 Helpful votes
The plane was 50 minutes late leaving but no announcement was made to that effect, the over the speaker announcements of order to board was not made until half the passengers had boarded. Boarding was slow and some passenger were getting annoyed.
Very few announcements during the flight and those in English were not always easy to understand. The cabin crew were efficient but did not smile. For a company in financial difficulties they need to lift their game or passenger will not be repeat customers.
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0 Helpful votes
Only 24 seats in that area. A compartment by itself, Very good leg room .Seat as per normal. Window out of position, I enjoy the nasi lemak on flight MH 141. Service could be better .Very very normal on a flight. Arrival drink , lunch and just snacks before arrival at destination. In between no service unless you request for it. The servce area or pantry is just next to the seating area divided by a partition. No peanuts were offer like other MAS flight.
0 Helpful votes
Been on this flight several times . Seat is ok. I had no one beside me. Seat pitch and recline are quite normal . The food quality has slipped a bit over the years but the service is still good . The TV screen not quite effective as touch screen but works better with the cabled remote . Here is a usb port to charge you phones and lap top and that is an advantage .
0 Helpful votes
Both legs from Adel-KL and KL-Phuket were quite enjoyable in economy class. Service was good and seating acceptable. Having been critical of the Adelaide-KL leg and vice verser on serval occasions previously, I was not looking forward to the flight, but will give the journey 7/10, which in my scoring is good. So will continue to fly MH as I have done over the past 30 years——providing they remain competitive $ wise.
6 Helpful votes
I was worried about proximity to toilets but it was ok. Still I wouldn't call the whole experience very pleasant. Some members of the crew were not even smiling. Felt unwelcomed. Didn't offer any more drinks except those on take off and during the main meal. Usually it happens on the long flights.
6 found this review helpful. Was it helpful to you? Yes