Does Malaysia Airlines offer services for children traveling alone?
For Malaysia Airlines, an unaccompanied minor refers to a child who has reached the 5th but not the 15th birthday who is not accompanied on the flight by his/her parents/guardians or another passenger aged 18 years or more. With the Unaccompanied Minor service offered by Malaysia Airlines, the Special Assistance Crew is on hand to provide friendly reassurance and guidance to these young passengers.
How can I make arrangements for the Unaccompanied Minor service?
This service must be requested upon reservation of the ticket. At this time, you will need to complete the “Unaccompanied Minor” form. This form gives Malaysia Airlines the relevant information required to ensure your child’s safety while in its care, as well as to ensure that the child is entrusted to your trusted guardian upon arrival at the final destination.
Services and facilities for children traveling alone
If there is a long wait before boarding, the child can relax and enjoy some light refreshments at the Malaysia Airlines Lounge for Special Assistance. While boarding, they will be accompanied to the gate and handed over to the cabin crew. On arrival, the staff will accompany the child through immigration and baggage collection, before handing the child over to the appointed guardian at the arrival gate.