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Link Air India Airbus A319 Mixed Configuration
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Covid Times so protocols were there. Despite of same boarding was smooth and on time. Airlines provided mask, face shield and sanitizer (though average quality but no complaints looking from the point of view its a huge spend). The seats and plane was clean. Though I believe many of Air India planes require revamping/refurbishment of upholstery. Food: Dinner time (Vegetarian only with no options in economy class) was hot, good quality and refreshing and it was complete meal - main course, curd, dessert etc.
Cabin Crew: Plus - In PPE kits, smiling and attentive service.
Minus- Were somewhat insistent on taking care of covid protocol like mask, shield at the time of boarding. But once plane took off, they left it on passengers and some (very few) of them paid no heed especially to face shield, one gentleman just sprawled on all 3 seats and dozed off (he was alone in the row).
Deplaning - Smooth.
Concerns - The bus took a long time to come to pick passengers from plane to arrivals in airport. Then lines to check covid protocol. And finally same with luggage arrival- took time to arrive.
Feedback - Smooth experience, good food, airlines must ensure covid protocols are followed all the times. Arrival can be made more smooth and less time consuming. Thank you
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