What is TUI fly policy on hand baggage?
On all TUI fly Deutschland flights, the free hand baggage allowance consists of one piece of hand baggage plus one personal item.
The piece of hand baggage must not exceed maximum dimensions of 55 x 40 x 20 cm. The maximum weight depends on the route:
- Short-haul & medium-haul – 6 kg.
- Long-haul – 8 kg.
- Long-haul plus Premium Seat – 10 kg.
The personal item may be a laptop bag, handbag, coat, blanket, umbrella, small camera or binoculars, books and magazines for reading, duty-free items in a bag.
What is TUI fly policy on checked baggage?
Only the Perfect fare includes a free baggage allowance of 20 kg. The free baggage allowance also applies to children (2-11 years) and infants (0-1 years). The booking of a Premium Seat on a long-haul flight increases the baggage allowance to 30 kg. Passengers traveling together (the same booking number) can pool or share their baggage allowances, but cannot check more than one piece per passenger or exceed the maximum weight per piece of 32 kg.
The Pure fare does not include a free checked baggage allowance.
Passengers with a TUI Gold Card have a free baggage allowance of 30 kg for up to 6 passengers in the booking (including the cardholder, and regardless of age).
In order for TUI fly Deutschland to accept it as checked baggage, each piece of baggage must weigh no more than 32 kg and measure no more than 80 x 65 x 45 cm (special rules apply for special baggage, sporting equipment, and pet carriers).
Excess Baggage Fees
For flights operated by TUI fly Deutschland, passengers can book excess baggage online during the booking process or afterwards, up to 2 hours before departure. Each passenger can check up to 5 pieces of baggage. For an additional fee of € 5 per booking procedure, baggage can be registered in advance by calling the TUI fly Service Centre. The fee for additional pieces of baggage that are registered for the first time at the check-in desk is higher than the fee charged when booking online.
The following excess baggage fees will apply when booking and paying for excess baggage in advance:
|Route||1st piece – Pure fare||1st piece – Perfect fare||2nd-5th pieces – all fares|
|20 kg||25 kg||32 kg||20 kg||25 kg||32 kg||20 kg||25 kg||32 kg|
|Zone 1: Balearic Islands, Bulgaria, Croatia, Austria.|
|Zone 2: Cyprus, Finland, Greece, Italy, Malta, Portugal mainland, Spain mainland, Tunisia, Turkey.|
|Zone 3: Canary Islands, Egypt, Israel, Madeira, Morocco.|
|Zone 4: Cape Verde.|
|Zone 5: Dominican Republic, Mexico, Barbados, Jamaica.|
If additional pieces of baggage are paid for at the airport, the fees are higher than when booking online and the same for all zones:
- €120 per piece of baggage of 20 kg.
- €145 per piece of baggage of 25 kg.
- €160 per piece of baggage of 32 kg.
An overweight fee will be charged at the airport if the first piece of baggage exceeds the free baggage weight, as well as if an additional piece of baggage exceeds the weight with which has been registered:
- €15 per kg – Zones 1-4.
- €20 per kg – Zone 5.
The following sporting equipment must be booked in advance and transported on TUI fly flights for a one-way fee of €65 per piece: archery, bicycle (up to 30 kg), canoe, diving, golf (up to 30 kg), horse riding, inflatable boat, kayak, kite, kiteboard, mountaineering equipment, parachute, paraglider, pole vaulting equipment, ski, surfboard, waterskiing/monoskiing equipment, wave board.
Other sporting equipment doesn’t require registration and counts towards the weight and number of pieces of baggage. Possibly, additional baggage charges apply.
Passengers whose luggage has been damaged or is lost must contact the Lost & Found office of the respective airline. In the event of damaged baggage, the passenger must notify TUI fly of this damage immediately, or, at the latest, within 7 days from the date of receipt. In the event of delayed baggage, the passenger must notify TUI fly immediately. If TUI fly is not notified of the delay at least within 21 days after the baggage has been made available, any claim is excluded.