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12 Helpful votes
Plane was new and clean.. We had Premium seating and the seats were lovely. Check-in was excellent. Then it went down hill from there. From Toronto to Liberia the Stewardess was inattentive, Apart from being asked what we wanted to eat & drink as a breakfast meal she never came around again. She allowed passengers in standard seating to use the Priority toilet so there was a constant stream of people from the back of the plane. She did not check that our seat belts were on and luggage stowed under the seats before landing. The breakfast meal was horrible - rubber omelette. I would like to comment on the coffee but I wasn't offered any.
On the flight back to Toronto the Steward was very good and did everything he should have done. He made it clear that the toilet at the front was for the Premium passengers only. The meal was also better.
WestJet should take a leaf out of Air Transat & Air Canada's
books when it comes to meals and the added touches they give tor the folks who pay extra to fly Premium. When we boarded in Toronto there was a tiny bottle of water at our seat. On boarding in Liberia (in the heat) there was absolutely nothing. We were never offered pillows or blankets. Also, unless you had an iPad there was no way to watch any entertainment. Unlike Air Transat & Air Canada who provide you with these things.
It is my understanding that Premium passengers luggage comes off the plane first. Arriving in Toronto on December 21st.our luggage was among the last few to reach the carousel.
Note: I fully expect the above comments will fall on deaf ears.
12 found this review helpful. Was it helpful to you? Yes
57 Helpful votes
WestJet is cheaper than Air Canada while flying to the USA, Mexico and Caribbean. Pretty good service, although.
57 found this review helpful. Was it helpful to you? Yes
1 Helpful votes
Too much boring, no amusement, low quality in cabin service of Regent Airways.
1 found this review helpful. Was it helpful to you? Yes