Lufthansa Airbus A380 800 509pax seat review by Tom Mullan #27993

2.5 of 5
FromFrankfurt-Frankfurt International Airport (FRA)
ToJohannesburg-Oliver Reginald Tambo International (JNB)
Detailed ratings
Legroom1 of 5
Seat width2 of 5
Seat recline1 of 5
Entertainment3 of 5
Food & drink3 of 5
Service4 of 5
Extremely uncomfortable, due to very small leg-room. My knees were almost permanently touching the back of the seat in front. The seats recline sharply - no slow recline - and as a result the food on my tray was propelled towards me, and only stopped landing on my lap because there was not enough room for it to drop. The seats were very difficult to raise from the recline position. When the seat in front is reclined it is extremely difficult to get out of your seat, and normally it requires the arm rests to be raised.
The entertainment system was very bad - the screen being almost unresponsive, almost defaulting to the Kids menu regardless of the choice selected. And it required many taps on the screen to get any response - obviously to the annoyance of the person seated in front. However, the choice of movies, CDs. etc was reasonable.
The on-board staff were excellent - catering to every demand in an efficient manner. However the ground staff were not so good. The A380 counter was a shambles. For example the announcer told First Class, Business Class, Senators, etc to go through the Right side of the counter, and Economy to pass through the Left. So everyone worked their way to the correct side, only for the announcer to tell us that we were going to the wrong side as she was talking about her Right and Left. So everyone had to cross through each other to get to the opposite side. Not good!!!
I have read elsewhere that the actual seats are very uncomfortable, but I found them perfectly acceptable. Unfortunately, the A seating left a great gap on the side, and this removed the chance of sleeping against the side - it was too far away.
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