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18 Helpful votes
Business Class seat on clean, new A321 good with ample leg room but not fully-flat. Food excellent. Recommend reserving food choice in advance since airline understocks on board — last row regularly only has one food choice left. Airline has plenty of daily flights but Honqiao airport closer to Shanghai city center, consider flights starting there. PVG Check-in pain-free albeit with 15 minute queue on this day. Lounge in PVG sub-par and not worth attending. Private bus for Business Class passengers to aircraft, which is usually parked at remote stand at PVG. HKG during summer often has weather delays, morning flights have higher chances of arriving on time. Economy passengers: upgrade is relatively cheap and well worth it on this very busy route if you want to avoid the cattle treatment.
The row numbers listed on this website for this aircraft are incorrect. Business class has 20 seats but the last row is number 8.
18 found this review helpful. Was it helpful to you? Yes
19 Helpful votes
Relatively new aircraft, clean and well-kept. Seat pitch is excellent for a narrow-body regional aircraft, and there was plenty of space for my legs (my height is 1.80m). No personal IFE, but it was a short 2 hour flight. Service isn't stellar, but was adequate and relatively attentive.
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17 Helpful votes
Relatively new aircraft - well-kept. Seat pitch was excellent and there was plenty of legroom much to my surprise.
Service was not outstanding but absolutely adequate and attentive. Food was very good.
17 found this review helpful. Was it helpful to you? Yes