American Airlines Boeing B757 200 176PAX seat review by Ron Christie #31523

1 of 5
ToNew York - John F Kennedy Intl (JFK)
Detailed ratings
Legroom1 of 5
Seat width1 of 5
Seat recline1 of 5
Entertainment1 of 5
Food & drink2 of 5
Service1 of 5
Absolutely awful experience. Cramped dirty and quitw frankly, an aircraft that should not be used for long haul flights...rvery rude member of flight crew (girl needs to learn manners and how to smile)...journey delayed due to staffing issues....told that they had run out of beer and certain spirits halfway through the flight only to be served one an hour later??? flight movie (1) was a kids movie but there were only 3 kids on board 2 of which were on their ipads and the other was a baby!!! also showed just two tv shows on a loop for the 7HR flight!!! landed at the oldest filthiest smelliest terminals (8 at jfk) that I have ever been to where none of the ground crew had a clue what they were doing. All in awful experience and service from American Airlines. I booked this trip via British Airways (who claim to be the ''flagship carrier''in the UK) but they sub contracted it out to what felt like americas biggest budget airline. NOT IMPRESSED at all but when I called to complain...I was offered and upgrade to first class...but only if I paid an additional £1880......thanks BA for not giving a damn about your customers. I will be sure to give a certain Mr Bransons airline a call for my next long haul flight as the reason his company is so successful is because they actually care about their customers.
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