Air India Boeing B787 Dreamliner seat review by Ranjini #32304

2 of 5
FromSydney - Kingsford Smith (SYD)
ToNew Delhi - Indira Gandhi Intl (DEL)
Detailed ratings
Legroom3 of 5
Seat width3 of 5
Seat recline1 of 5
Entertainment2 of 5
Food & drink2 of 5
Service1 of 5
Me and my 3 and half year old niece had a chance to take the Air India 301 VT ANJ dreamliner from sydney to delhi on 28 may 2017. For me the flight was satisfactory compared to other long haul flights. The seats were not so good for such a long journey of about 12-13 hours. Some patch works were there in the seats and the reclining option was there but was uncomfortable while reclining due to the hard structure of seat cushion to relax back. The food was good but the options were limited. The most important thing which I felt through the journey was the behaviour of cabin crews. Though my niece didnot had any food from the flight I had to ask some milk for her.I pressed the crew bell 5 times or more and a crew came and asked " what is the problem?" in an arrogant manner. And when I said my niece want some milk and she said me "cant give hot milk only cold milk. If you want will give that." and even she behaved like she is not interested to give anything other than their flight food.which I felt she behaving rude and lack politeness. And many of the passengers pressed the crew bell for many times for different reasons but many of them didnot get any response from the crews. so I think the crews should take a bit concern in customer servicing. All together I will give 3 stars for Air India 301.
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