What is Eva Air policy on pet acceptance?
The accompanied pets, like dogs, cats and rabbits can be transported on EVA Air’s aircraft but only as checked baggage in the cargo compartment. EVA Air has suspended the transportation of live birds. Also, EVA Air terminated its service to accept pets as unchecked baggage in the cabin, except for Service Animals such as Guide Dogs and Emotional Support Animals to which medical certificates are required. All pets and Service Animals will be accepted only if the regulations of the countries of departure, transit or entry permit it.
What are the general conditions of acceptance of pets on Eva Air flights?
Passengers traveling with pets are required to contact EVA Air Reservations before the departure date to confirm the conditions of transportation. Due to aircraft type limitation, pet travel is unaccepted on some flights.
EVA Air will not accept for carriage pregnant animals and animals younger than 10 weeks. The passenger will be responsible for providing valid health and vaccination certificates in addition to other documents that may be required by countries of departure, transit or entry; if not, airport staff has the right to reject carriage of a pet if arrangements do not comply with EVA Air’s transportation standards, including the safety and health of the animal. Please allow extra time beyond the normal check-in time requirement.
Transport of snub nose dogs and cats (boxer, pug, bulldog, Pekingese, Himalayan and Persian etc.) in hot season is not recommended because they have difficulty in maintaining a normal body temperature in hot weather. As a result, brachycephalic dog/cat breeds and any “mix” of will not be accepted for carriage from May 1st to Oct 31st at Northern Hemisphere points and from Oct 1st to Mar 31st at Southern Hemisphere points. However, carriage to/via/from Southeast Asia is prohibited throughout the whole year.
The following dangerous dog breeds, as well as their cross-breeds, are not accepted during the whole year: American Pit Bull (Terrier), American Staffordshire Terrier, Fila Brasileiros, Japanese Tosa, Pit Bull Terrier, and Dogo Argentino (Argentine Mastiff).
Other pet-related restrictions apply when traveling to certain countries with EVA Air:
- To/from Australia: pets are prohibited to be carried as unchecked baggage in the cabin or checked baggage in the cargo compartment. However, properly harnessed seeing-eye/hearing-aid dogs accompanying the vision or hearing impaired passengers can be transported in the passenger cabin.
- To the United Kingdom: pets and seeing-eye/hearing-aid dogs are prohibited to be carried as unchecked baggage in the cabin or checked baggage in the cargo compartment. They can only be carried from England as checked baggage in the cargo compartment. EVA AIR moved to Heathrow Airport T2 so passenger traveling with pets should be aware that they must check in at the counter 2.5 hours before time departure.
- To Hong Kong: pets and seeing-eye/hearing-aid dogs are prohibited to be carried as unchecked baggage in the cabin or checked baggage in the cargo compartment. They can only be carried from Hong Kong as unchecked baggage in the cabin or checked baggage in the cargo compartment.
- From China to Taiwan: pets and seeing-eye/hearing-aid dogs are can be carried with LIMITED CONDITION as unchecked baggage in the cabin or checked baggage in the cargo compartment.
Pets as Checked Baggage (AVIH)
Pets can be accepted only if they are being transported in containers that must be leak-proof, escape-proof and claw-proof and constructed so that there is no risk of escape of the animal, its injury or cause of damage to other items in the aircraft. Each pet in the cage must have enough space.
There is no weight restriction for pets transported as checked baggage with the exception of structural limitations on some aircraft. In the same kennel can be shipped no more than two adult animals of the same size and weighing up to 14 kg (31 lbs) each or a maximum of three animals that are less than six months old and from the same litter.
By request, an agent at a transit point may check the pet to ensure an adequate supply of food and water on your behalf. On a trip involving more than one airline, pets cannot be through-checked to another carrier’s connecting flight unless a prior confirmation is obtained from the receiving carrier as to the carriage of such animal on the flight.
Pets and their kennel will be charged as excess baggage and excluded from the free baggage allowance:
- Weight System: a fee by the total weight of the pet(s) together with the kennel.
- Piece System:
- If the maximum weight of the animal and container is less than 32 kg, the fee will be collected as twice the normal excess baggage fee per piece.
- If the weight is over 32 kg, it will be triple the normal excess baggage fee per piece.
EVA Airways recognizes that many people with disabilities use Service Animals. EVA Air only accepts dogs as Service Animals. Service Animals such as escort dogs required by disabled passengers can be carried on board free of charge without weight limits. Service Dogs are dogs that are trained to assist passengers with disabilities with specific jobs or tasks.
Emotional Support Dogs are dogs that provide emotional support and comfort to passengers with mental or emotional disabilities. Passengers with an emotional support dog who want to travel on EVA Air flights will need the following documentation:
- A document from a licensed mental health professional on their letterhead stationery and no older than 1 year, stating that the passenger is under the care of the person writing the letter.
- A document to prove that the passenger needs the dog during the flight and/or at the destination because he/she has a mental or emotional disability recognized in the Diagnostic and Statistical Manual (DSM) IV with the date, type and jurisdiction of the mental health professional’s license.
Remember to be sure that you have all the required health certificates for the dog for your destination and any countries of transit. Assistance and emotional support dogs must be able to fit under the seat in front of the passenger or to lie at your feet without obstructing the row or the aisle.