What is Austrian Airlines policy on hand baggage?
Austrian Airlines’ rules regarding hand baggage grant a hand baggage allowance of one or two items of hand baggage, depending on the travel class, plus one smaller personal item.
What is Austrian Airlines policy on checked baggage?
According to Austrian Airlines baggage regulations, all fares include a free baggage allowance, except the Economy Light fare. However, the free baggage allowance to which is entitled a passenger is governed by the ‘baggage item concept’. This means that the passenger can check a specified number of baggage items free of charge as their baggage allowance, and this number is defined by the travel class. The travel class also sets the maximum weight allowed per piece, but no piece of baggage may exceed 32 kg.
Which policy applies to itineraries with connecting flights operated by another airline?
When you combine an Austrian Airlines flight with flights operated by another airline, the rules of the airline operating the longest or most significant part of the journey will apply for the entire itinerary, including for Austrian Airlines flights. However, according to US-DOT and CTA regulations, the baggage rules applicable to the entire journey are defined by the first carrier stated on your ticket.
You should check your free baggage allowance stated on your ticket or booking confirmation. The weight concept might also be applicable, in which case your free baggage allowance is based on the total baggage weight, with no restrictions for the number of pieces.
On Austrian Airlines flights, hand baggage allowances vary depending on the travel class:
- Economy & Premium Economy – 1 item weighing up to 8 kg (including myAustrian Holidays flights).
- Business – 2 items up to 8 kg each (in exceptional cases, Austrian Airlines may reduce the hand baggage allowance for Business class passengers to only 1 piece of hand baggage).
Besides the weight limit, a single item of hand baggage may not exceed a maximum size of 55 x 40 x 23 cm. Compliance with these limits should be checked using the hand baggage gauge at the airport. Only a foldable garment bag, measuring more than permitted by the airline, but with maximum dimensions of 57 x 54 x 15 cm, is also regarded as hand baggage. Any item exceeding these limits must be checked.
Only one personal item (e.g. lady’s handbag, laptop bag, shoulder-strapped bag, briefcase) with a maximum size of 40 x 30 x 10 cm (16 x 12 x 4 in) may be taken into the passenger cabin, in addition to your hand baggage.
On Austrian Airlines flights, free baggage allowances vary depending on the class of service:
|Free Baggage Allowances|
|Light||All other fares|
|European routes||No allowance||1 bag up to 23 kg||Not available||2 bags up to 32 kg each|
|Intercontinental routes||No allowance||1 bag up to 23 kg||2 bags up to 23 kg each||2 bags up to 32 kg each|
For all Austrian flights, 158 cm represents the maximum total dimensions (length + width + height) of a piece included in the free baggage allowance.
Excess Baggage Fees
For journeys starting on Austrian Airlines, an excess baggage fee will be charged in case your baggage exceeds the permitted free baggage allowance. Additionally, a supplementary Excess Baggage Ticket Service Charge, which depends on the departure airport and varies between €10 and €20, will be charged.
For oversized baggage, exceeding the maximum total dimensions of 158 cm (length + width + height), prenotification is required at the time of booking.
All fees from the tables below are for a one-way trip, depending on the route:
- Europe: geographic Europe, Russia, Turkey, Cyprus, Armenia, Morocco.
- Short – between Europe and Egypt, Iran, Iraq, Israel, Jordan.
- Medium – between Europe and Canada, Chicago, Miami, New York, Washington D.C., Maldives.
- Long – between Europe and China, Los Angeles, Mauritius, South Africa, Thailand.
|Economy Light Fare – 1st piece of checked baggage|
|Standard bag (up to 23 kg and 158 cm)||Domestic||Europe||Europe ↔ USA / Canada||Other routes|
|At the check-in counter||€50||€50||€60||€90|
|Excess Baggage Fees|
|Additional standard bag|
(up to 23 kg and 158 cm)
|At the check-in counter||€70||€80||€100||€200||€250||€150|
(24-32 kg and up to 158 cm)
|At the check-in counter||€40||€50||€75||€120||€150||€100|
(up to 23 kg and exceeding 158 cm)
|At the check-in counter||€40||€50||€75||€120||€150||€200|
|*A reduced charge applies for the 2nd standard bag in Economy Class:|
To/from/via the US, Canada, Mexico: €80 – online, €90 – at the check-in counter.
To/from Cape Town, Mauritius: €60 – online, €90 – at the check-in counter.
|**Not applicable in Business Class.|
Excess baggage fees are cumulative. For example, if you travel to New York and want to check in at the airport a third bag that is both oversized and overweight, you will have to pay a €440 fee if you travel in Economy Class and a €320 fee if you travel in Business Class.
Additionally, a supplementary Excess Baggage Ticket Service Charge will be charged in case of payment at the airport. The charge depends on the departure airport.
When traveling with sports equipment, you must notify Austrian Airlines in advance via telephone or online contact form. Acceptance of sporting equipment depends on space availability in the aircraft compartment. When space is available, you receive a confirmation from the Special Cases Desk. At check-in, only pre-notified sports equipment up to a maximum weight of 32 kg and a maximum length of 3.15 m is accepted.
On all flights operated by Austrian Airlines, there is no charge for one set of ski or snowboard equipment (up to 23 kg and 200 cm length) per person, except with Economy Light fare and to/from/via the US. For HON-Circle members, Senator, and STAR Gold cardholders, 1 golf bag is granted free of charge, except with Economy Light fare and to/from/via the US and Canada.
Sporting equipment, except hang gliding equipment, large boards (2 – 3.15 m), and tandems, is counted as part of your free baggage allowance if the number and weight are within its limits. With the exception below, standard excess baggage charges are applicable if you exceed your free baggage allowance.
For bicycle (except tandem bike), small boards up to 2 m, fishing equipment, golf equipment, hockey equipment, scuba equipment, ski equipment, snowboard equipment, sporting/hunting weapon plus ammunition, the following sports equipment charges apply if the free baggage allowance is exceeded:
- Domestic – EUR 70.
- Europe – EUR 80.
- Short – EUR 100.
- Medium – EUR 200.
- Long – EUR 250.
Hang gliding equipment, large boards (2 – 3.15 m), and tandems do not count as part of the free baggage allowance and are always subject to the following fee:
- Domestic – EUR 110.
- Europe – EUR 130.
- Short – EUR 175.
- Medium – EUR 320.
- Long – EUR 400.
Additionally, a supplementary Excess Baggage Ticket Service Charge will be charged in case of payment at the airport. The charge depends on the departure airport and varies between €10 and €20.
Baggage irregularities must be reported immediately to Austrian Arrival Services in Vienna, or the local Austrian Airlines desk or representative at any other airport. Austrian Airlines will issue you with written confirmation and a reference number. If your baggage is not found within 5 days, you must complete the Baggage Questionnaire form.
In case of damaged baggage, within 7 days, you must bring the damaged item, along with the original baggage tag and your boarding card or the passenger receipt, to the Austrian Airlines desk or representative in order to file a damage report.