Seat Map Hi Fly Airbus A340 300 TQY/TQZ/JAY/FOX 267pax

Overall the flight was pretty good, one male flight attendant was exceptional, whilst one female flight attendant (M Tristan) appeared rather rude and ignorant, our seats were requested for the leg room as my husband has cellulitis in his right leg and had spent the 2 nights in hospital and was only discharged yesterday to fly home. She had also bumped/nudged his sore leg with no apology. She showed strong favouritism toward a gay couple seated across the row and consistently supplying them with wine and ignored us when we requested water. Unfortunately i didn’t get the name of the very kind male flight attendant but he set a very good standard for the airline.

NZ 102 flight booked with extra paid for legroom seat selection and full inflight entertainment - but operated by Hi FLY and it was awful. Air NZ your good image has been totally tarnished ! Surely you could have leased some better planes whilst you had a problem.Very restricted legroom on both seats as metal boxes filled half of the space , the entertainment system did not work at all on one seat and no advantage having paid for a meal as it was served to all passengers. Dreading the flight back to Sydney as unable to change flight to another time given our schedule.

My first time traveling premium economy so very happy overall. Just that the earphone wasn't working perfectly - sometimes right side only, other times left only then only both when I fidget with connection. Food & service overall was very good - happy that flight staff let my mum move up 10 rows in economy so that she wasn't too far away from my kids & I.

Very old plane. Seats broken and no TV. No Wi-Fi. We paid the flight ticket very high. But we were disappointed.
The hostesses were not helpful and not polite at all. They have problem with Asian passengers. No sign of hospitality mgt skills. for the price we paid for the tickets, we strongly feel that we have been cheated.

Disappointing not to have USB available. Couldn’t find any channels to watch anything. Gluten free meal a real disappointment. As also dairy free so sandwich wasn’t a good choice. Would fly with Hifly again by choice. Would change flights if Air NZ changes planes to Hifly again.

Seat entertainment equipment did not work at all but this applied to many seats on this plane and on the other HiFly being leased currently by Air New Zealand. So avoid these planes if at all possible. Had paid for extra legroom which was good.

Amazing seat - blast from the past. This airplane was an Emirates A340 back in mid-2000s. This is an Emirates first class seat - huge for the era (not a lay flat)

Very spacious seat, more so than most business classes I’ve flown. No USB ports on this aircraft for charging everyday essentials, so there is a downside.

This was a Norwegian wet-lease and the seats were comfortable but old. The entertainment system is very old and does not work. The service was acceptable.