What services does Qantas Airways offer for minors traveling alone?
For children traveling alone (without the supervision of a parent or guardian, a sibling of 15 years or older, or an adult nominated by the child’s parent or guardian), including children traveling on the same flight but in a different class or cabin, classified as Unaccompanied Minors, Qantas Airways offers the Unaccompanied Minor Service.
Which age restrictions apply for children traveling alone on Qantas Airways flights?
Children younger than 5 years traveling alone are not accepted on Qantas flights. They must travel with a person at least 15 years old who is an immediate family member or has written permission from the child’s parent or guardian.
Children 5 through 12 years of age may travel alone on domestic and international flights only as Unaccompanied Minors. As an exception, 5-year-old children may travel alone on international flights only if total travel time is less than 6 hours (only flying time, not including ground time).
Children 12 through 16 years of age may travel alone as Unaccompanied Minors only at the request of their parent or guardian. If there is no such request, there are no special arrangements, but the child can be listed as a Young Passenger so that they are identifiable to crew in the case of a delay or disruption.
Children 16 through 18 years of age may travel alone without restrictions. They may travel as Young Passengers when their parent or guardian would like Qantas crew to be aware of their travel, but not treat them as Unaccompanied Minors.
Can children travel alone on connecting flights?
Unaccompanied Minors can travel on connecting flights operated by Qantas and QantasLink only if the transit time is less than 4 hours.
If your child traveling alone needs to fly with another airline, including flights with Jetstar and partner airlines, you must contact that airline directly to check if different policies do apply.
When the itinerary involves a connection to or from another airline in the US, including codeshare and oneworld partners, Qantas Airways will not accept bookings for Unaccompanied Minors.
Unaccompanied Minor Service
Bookings for Unaccompanied Minors traveling on domestic Qantas and QantasLink flights departing from a domestic terminal can be made either free of charge online or through a Qantas Office (AUD 40 booking fee applies).
For international flights and domestic flights departing from an international terminal, bookings for Unaccompanied Minors must be made through a Qantas Office.
You can also book a flight for an Unaccompanied Minor at the airport, but there will be an additional service fee per Unaccompanied Minor per booking of $50 AUD for domestic flights and $90 AUD for international flights (in addition to the Supervision Fee).
At the time of booking, you will be advised of the applicable rules regarding the fare. The applicable fare for Unaccompanied Minors varies according to the destination. If Unaccompanied Minors pay at least 50% of the adult fare, they are entitled to the full adult baggage allowance for their travel class.
Drop-off and Pick-up
Before check-in, you must complete the required documentation, a complete list of Unaccompanied Minor details, including age, who will be dropping off and picking up the child, full contact details, addresses, and any special requirements, must be provided to Qantas Airways or your travel agent. The Qantas Unaccompanied Minor Travel Documentation required for domestic flights departing from a domestic terminal is available online. The Unaccompanied Minor Wallet required for international flights must be requested from a Qantas Office or your travel agent.
Children traveling alone must be brought to the airport by a parent/guardian who must remain at the airport until the flight has taken off. Unaccompanied Minors must check in with a customer service agent at the airport at least 1 before departure for domestic flights within Australia and at least 2 hours before departure for international flights (including domestic flights departing from an international terminal). At check-in, Qantas staff will check that the documentation has been correctly completed and will advise you, for domestic flights, when to be present at your child’s departure gate to meet a Qantas Cabin Crew member or, for international flights, when to meet a Qantas ground staff representative, who will escort your child to the departure gate, through customs and immigration.
Qantas cabin crew will regularly check that your child is comfortable during the flight. They will be advised of your child’s name, age and any special requirements he or she might have. Qantas will guide Unaccompanied Minors through all stages of their travel, including any transit stops, arrival and departure formalities.
Upon arrival, your child will be handed over to the person nominated by you. It is a Qantas requirement that the person picking up an Unaccompanied Minor must provide proof of identification. When traveling on an international flight, Qantas ground staff, after assisting with arrival procedures, will hand over your child to the person nominated by you. For travel to/from the USA, Qantas requires the parent/guardian to be present when dropping off or picking up the child from the terminal.
Qantas will charge a Supervision Fee of $50 AUD for domestic flights and $90 AUD for international flights per Unaccompanied Minor per destination (e.g., the fee is charged twice, for each destination, when booking a round trip) to cover some of the costs of the additional services required to facilitate an enjoyable flight experience for children traveling alone.