What is Delta doing to keep passengers safe during the Covid-19 pandemic?
Committed to providing passengers a safer and more flexible travel experience, Delta developed and implemented the Delta CareStandard, its commitment to setting a new standard of safer travel. With more than 100 measures in place to offer a safer experience during the COVID-19 pandemic for both customers and employees, the Delta CareStandard includes:
- Travel planning center.
- Enhanced cleanliness.
- Safer service.
- Greater flexibility.
To help it provide a safer and cleaner travel experience, Delta partners with Mayo Clinic and Emory Healthcare, trusted experts from the medical field, and Lysol and Purell, leaders in disinfection and sanitization.
Delta’s commitment to keeping passengers and employees safe throughout the global COVID-19 pandemic has earned it the hospital-grade “Diamond” rating, the highest-level certification for airline cleanliness and safety determined by Airline Passenger Experience Association (APEX) and SimpliFlying through a new, independent health safety audit across the industry.
Travel Planning Center
To find the inspiration and information you need for your next trip, Delta makes available on its website a few tools:
- The Delta Discover Map is an interactive map to explore travel destinations and find details on travel requirements and restrictions.
- The Travel Requirements Guide offers an overview of International Travel Requirements, but Delta recommends checking directly with the destination’s embassy to confirm eligibility to travel (including for connecting airports if applicable to the itinerary). The new U.S. Entry Requirements for international travel require passengers traveling into the United States to present proof of a negative COVID-19 test. If your trip requires a negative COVID-19 test result, Delta’s COVID-19 Testing Resources can help you identify local testing resources at your origin and destination.
- Covid-Tested Flights between the United States and Italy allow for travel without the need to quarantine when arriving on Delta’s new Covid-Tested international flights. Before booking a Covid-Tested flight, ensure you are aware of all requirements that must be completed.
Delta implemented a new standard of cleanliness and is committed to applying these elevated cleaning measures for the long term:
- Electrostatic spraying provides a fast and effective way to thoroughly clean the passenger cabin from floor to ceiling. All aircraft are sanitized through electrostatic spraying with a high-grade disinfectant that is safe for customers and crew after it’s applied and highly effective against many communicable diseases, including coronaviruses. Given its success, Delta is expanding the electrostatic spraying process to other key locations such as lobbies, jetbridges, boarding areas. The airline is also working with the TSA to provide electrostatic spraying at all checkpoints in the airports Delta serves.
- Disinfection of high-traffic and high-touch areas, such as check-in lobbies, self-service kiosks, gate counters, jet bridges, and baggage claim, is carried out many times throughout the day. Also, before every flight and after electrostatic spraying, all aircraft will be cleaned using a high-grade disinfectant to wipe down personal and common areas of the cabin, such as tray tables, armrests, seat-back entertainment screens, and seat-back pockets.
- Air filtration with high-grade HEPA filters allows for the extract of more than 99.999% of even the tiniest viruses, including coronaviruses. On all aircraft, the air is completely recirculated 10 to 30 times per hour. Many Delta aircraft are equipped with state-of-the-art air circulation systems that blend existing cabin air that has been recirculated through an industrial-grade HEPA filter with fresh outside air that is sterilized with a high-temperature compressor and ozone purifier.
Delta has put in place more than 100 measures to create a safer flight experience throughout the whole journey, from check-in to baggage claim:
- You will receive a pre-trip email from Delta with information on how you can prepare for the upcoming trip.
- All Delta employees and visitors to Delta facilities will undergo temperature screening before entry to any Delta location. Anyone who declines the temperature screening will not be allowed to enter.
- For a touchless experience, Delta recommends you use the Fly Delta app to obtain your boarding pass and keep possession of your travel documents by placing them on the reader and holding them up for visual inspection.
- All passengers must wear a mask or face covering at all times while in the airport and throughout the flight unless they meet the exemption criteria. Delta has extra masks and Care Kits available at check-in and boarding gate if needed. Also, all Delta employees wear masks or face coverings.
- Kiosks, check-in counters, baggage stations, and gate counters are being sanitized frequently throughout the day. Also, hand sanitizer dispensers have been added near high-traffic and high-touch locations.
- To maintain a safe distance, social distance markers have been added to the floor throughout Delta locations and to alternating seats in the gate areas. Also, plexiglass shields have been added where face-to-face service is necessary.
- The new boarding process, from the back to the front of the aircraft, aims to minimize your contact with other passengers. Boarding is limited to 10 passengers at a time.
- Delta is the only U.S. airline blocking middle seats for flights through April 30, 2021. To give you more space, Delta blocked middle or select aisle seats and reduced the total number of passengers per flight.
- Delta made adjustments and temporary changes to the onboard experience and offerings on all flights, including but not limited to: suspension of meal preselect and special meal service, removal of all glassware, all Main Cabin pillows disposed of after every use, contactless payment for onboard purchases, testing digital seatback menus on select international flights, etc.
To simplify travel and offer greater flexibility, Delta made the following adjustments to its flight change and cancelation policy:
- No change and cancel fees for tickets originating in North America to anywhere in the world (except Basic Economy tickets purchased after April 30, 2021, which are non-changeable and non-refundable).
- No change fee for tickets purchased on or before April 30, 2021, and originating outside North America.