How can I check in for a Cathay Pacific flight?
When traveling on a Cathay Pacific flight, various options are available for passengers to check in before or after arriving at the airport:
- Online Check-in.
- Mobile Check-in.
- Kiosk Check-in.
- In-Town Check-in.
What is the latest time for collecting the boarding pass?
Check-in deadlines are different at every airport. Usually, Cathay Pacific’s check-in counters close 40 minutes before scheduled departure time, but earlier check-in deadlines may apply (e.g., 45 minutes before departure from Moscow or 60 minutes before departure from Abu Dhabi).
At the Hong Kong International Airport, you must collect your boarding pass up to 50 minutes before departure. If you are departing from Beijing, Jeddah, Johannesburg London, North America or Riyadh, you must complete the check-in process at least 70 minutes prior to departure. If you are departing from Dubai, you need to be in possession of your boarding pass at least 75 minutes prior to flight departure.
From 48 hours up to 90 minutes before the flight’s departure, Online Check-In is available for:
- All Cathay Pacific Airways flights, including codeshare flights.
- All Cathay Dragon flights, including codeshare flights.
All passengers who hold an e-Ticket can use Online Check-in, with the following exceptions:
- Passengers who need Medical Assistance or Stretcher.
- Passengers flying in a group, which is registered as a group in the booking.
- Passengers who purchased an extra seat.
Members should simply log in with their member number, PIN or Registered User ID while non-Members (eTicket Holders only) should enter their personal information and flight details such as name, departure date and flight number to retrieve your booking. With Online Check-In, passengers can:
- Check in for Cathay Pacific and Cathay Dragon flights and any onward flights on partner carriers.
- Select and change seats.
- Add or update the frequent flyer number.
- Obtain the Boarding Pass:
- Print the Online Check-in Confirmation and collect the boarding pass at the airport from a Self Check-In Kiosk, where available, or from the Self Check-In Bag Drop Counter.
- Where available, print the Boarding Pass online (Self-Print Boarding Pass service) or send the Mobile Boarding Pass to the mobile device.
- Get the latest weather and departure information.
- Subscribe to notiFLY, the flight messaging service.
- Cancel the check-in.
Self-Print Boarding Pass Service
Cathay Pacific has launched the Self-Print Boarding Pass service, so passengers departing from select airports on Cathay Pacific and Cathay Dragon flights, and who have already checked in online, can print the Boarding Pass online. Passengers can only use this service if they have onward connecting flights from Hong Kong (e.g. New York – Hong Kong – Beijing). Passengers with onward connecting flights from airports other than Hong Kong will not be allowed to print their own boarding pass (e.g. Hong Kong – Taipei – Tokyo). Return flights same day or within 24 hours will be treated as onward connecting flights.
Passengers can print their Boarding Pass up to 90 minutes before departure. Passengers travelling to/from Los Angeles, Chicago, New York or San Francisco can only issue Self-Print Boarding Pass within 24 hours before the flight departure. Passengers eligible for lounge access will be able to view their invitations on the boarding pass.
The passengers can check in online but cannot print their own Boarding Pass:
- If they have purchased tickets with fares applicable for infant.
- If they have purchased air tickets in conjunction with ferry tickets.
Self-Print Boarding Pass Tips
Immigration and Security Regulations require that passenger’s name on the boarding pass must match that on the travel document. If case, passengers must cancel their check-in online at least 60 minutes prior the departure. Failure to do so will require the contact of Cathay Pacific Reservations Office or Travel Agent to reissue the ticket before future travel is allowed, and additional fees and payment of any fare differences as per the ticket conditions can apply.
At the Airport
Passengers without checked baggage can go through Security and Immigration and to the Boarding Gate Service Desk Gate, where they must present their travel documents at least 30 minutes before departure.
Passengers with checked baggage can take it to the Self Check-In Bag Drop Counter at least 50 minutes prior to the scheduled departure time (at least 70 minutes before departure from Beijing, Colombo, Dubai, Kolkata, London – Heathrow, Madrid, Mumbai, New York – JFK, Shanghai – Pudong, Tel Aviv).
Cathay Pacific offers its new Mobile Check-in service, with the same benefits as the Online Check-in but with the added convenience of being accessible anytime and anywhere. Mobile Check-In is accessible on all web-enabled mobile phones and requires no additional application downloads. The same restrictions as for Online Check-in apply. Mobile Check-in allows to:
- Check-in for a passenger and their travelling companions.
- Selecting seats using a seat map.
- Sending the Mobile Boarding Pass to the mobile device, via SMS or email.
Mobile Boarding Pass
The Mobile Boarding Pass is available for eligible flights from 48 hours up to 90 minutes before departure. Passengers traveling to/from Los Angeles, Chicago, New York or San Francisco can only issue their Mobile Boarding Pass within 24 hours before to the flight departure. If passengers are eligible for lounge access, they can simply present the lounge invitation on their Mobile Boarding Pass to the staff at the lounge and enjoy the extra comfort.
The following passengers cannot use a Mobile Boarding Pass:
- Passengers who have purchased tickets with infant fares.
- Unaccompanied Minors.
- Passengers with air tickets in conjunction with ferry tickets.
- Passengers with an onward connecting flight through an airport other than Hong Kong.
Eligible passengers who have checked in from their mobile device are now able to receive their Mobile Boarding Pass on their smartphone or tablet and then proceed to security points and immigration, and board Cathay Pacific or Cathay Dragon flights. Should you encounter problems, such as lost internet connection or low mobile phone battery, you can still print a boarding pass from a Self Check-In Kiosk (where available), or go to a Cathay Pacific and Cathay Dragon counter for assistance.
Airport check-in counters are closed punctually before scheduled departure time. Passengers, especially if they use a Mobile Boarding Pass, should arrive early at the airport to proceed to immigration, security checks and to the boarding gate. In case they encounter any technical errors when retrieving the Mobile Boarding Pass at the airport, passengers can still get the paper boarding pass in time.
Please note that an SMS or an email is NOT a Mobile Boarding Pass. Passengers must immediately click at the hyperlink provided in order to confirm the check-in. The mobile web page with the QR Code functions as the Mobile Boarding Pass at the boarding gate, security and immigration.
Cathay Pacific Airways cannot guarantee the timeliness, reliability or accuracy of a mobile phone text message or an email confirmation and is not liable for the scanners at the airport being able to read the barcode.
The Self Check-in Kiosk provides passengers with an easier and faster check-in service. From 48 hours up to 50 minutes before departure, passengers have the options to:
- Print their boarding pass in one simple step, after they have checked in online:
- Check-in for any Cathay Pacific flights and print the boarding pass.
Self Check-in Kiosks are currently available in select airports, but more kiosks will be added to Cathay Pacific’s network to ease your travel experience. Remember that immigration authorities of selected countries require passport information to be collected at the time of check-in. Passengers can just scan their passports to input details.
All passengers who hold an e-Ticket can use the Self Check-in Kiosks, with the following exceptions:
- Passengers who need Medical Assistance.
- Children traveling alone.
- Passengers flying in a group, which is registered as a group in the booking.
- Passengers whose ticket requires additional payment.
When going to Hong Kong International Airport via Airport Express (AEL), passengers holding a valid Airport Express Line (AEL) ticket may choose to check in at either Hong Kong or Kowloon station. You can simply check in and collect your boarding pass at the In-Town Check-In counter as early as one day in advance, or, for US-bound flights, within 24 hours prior to flight departure. You must collect your boarding pass at least 90 minutes before departure.
Passengers must present at the Boarding Gate Service Desk their valid travel documents at least 30 minutes prior to departure.