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FrWhat is ANA’s policy regarding carry-on baggage?
In addition to personal belongings ( handbags, laptops, cameras, umbrellas, etc.), passengers may carry on board only one piece of baggage which fits underneath the seat in front of the passenger, or in the overhead baggage compartment.
What is ANA’s policy regarding checked baggage?
All ANA’s passengers are entitled to a free baggage allowance. The amount of baggage that can be checked without extra charge depends on route and travel class. For itineraries including codeshare flights and/or flights operated by other airlines, the baggage policy of the other airline may apply.
ANA – All Nippon Airways will not accept baggage exceeding 292 cm (115 in) in total linear dimensions or weighing over 45 kg (100 lbs) per piece. In accordance with British Airport Authority (BAA) order, passengers traveling from London Heathrow Airport cannot exceed 32 kg (70 lbs) per piece.
Carry-on Baggage
When using an international ticket for a domestic flight within Japan, carry-on baggage allowance is under the same rule as the international sector. In this case, there may be more limits based on available space and additional restrictions on small aircraft under 100 seats. Carry-on baggage must comply with the following restrictions:
| Number of seats | Sum of the three dimensions | Maximum size for each side | Total weight |
| 100 seats or more | No more than 115 cm | 55 x 40 x 25 cm (22 x16 x 10 in) | 10 kg or less (personal items plus one carry-on bag) |
| Less than 100 seats | No more than 100 cm | 45 x 35 x 20 cm | |
| The carry-on baggage size includes any baggage attachments such as handles, wheels, etc. | |||
There may be additional limits based on available space and additional restrictions on certain flights. Passengers can purchase extra seats for passengers baggage occupying a seat because of its unsuitable size for carry-on baggage allowance.
Checked Baggage
On domestic flights, the free checked baggage allowance for Economy Class passengers is 20 kg. Premium Class passengers can check in up to a total of 40 kg. Star Alliance Gold members can check additional baggage, free of charge, up to 20 kg more than the standard limit. The maximum size of baggage must not exceed 203 cm (the sum of the 3 dimensions).
The piece policy sets the free baggage allowance for all international flights. International baggage rules may also apply to passengers boarding Japan domestic flights with tickets that include international flights.
| Travel Class | Free Baggage Allowances – International Flights | ||
| Number of pieces | Weight per piece | Total linear dimensions | |
| First Class | Up to 3 | 32 kg (70 lbs) | 158 cm (62 in) per piece (including any wheels and handles) |
| Business Class | Up to 2 | 32 kg (70 lbs) | |
| Premium Economy & Economy Class | Up to 2 | 23 kg (50 lbs) | |
An additional piece of baggage can be checked in, in addition to the free baggage allowance applicable for the passenger’s class, at no additional charge (the same weight limitations apply) for ANA Premium members and Star Alliance Gold members with partner airlines.
Excess Baggage Charges
Excess baggage which is not within the free baggage allowance will be charged additionally. The applicable currency and charges will depend on the passenger’s itinerary, the airport where the passenger will make the payment and for which flight sectors the passenger will check baggage.
On domestic flights, baggage up to 100 kg will be accepted upon payment of the excess baggage charge, which will be paid for each flight:
| Excess Baggage Charges – Domestic Flights | ||||
| Routes | 1-10 kg | 11-20 kg | 21-30 kg | By 10 kg |
| Tokyo-Hachijojima and some routes* | 1,500 JPY | 2,500 JPY | 3,500 JPY | +1,000 JPY |
| All other routes | 2,500 JPY | 3,500 JPY | 4,500 JPY | +1,000 JPY |
| *Routes inside Hokkaido, Fukuoka-Tsushima/Goto Fukue/Miyazaki, Nagasaki-Tsushima/Goto Fukue/Iki, Okinawa (Naha)-Miyako/Ishigaki, Miyako-Ishigaki. | ||||
For international flights, the following charges apply, based on the following areas:
- Area 1 – North America, Hawaii, Latin America.
- Area 2 – Europe, Africa, Middle East.
- Area 3 – Asia (including Japan), Oceania.
| Excess Baggage Charges – International Flights | ||||
| Route | Extra Piece | Overweight Piece | Oversized Piece | |
| 23>32 kg (50>70 lbs) | 32>45 kg (70>100 lbs) | 158>292 cm (62>115 in) | ||
| Between areas (e.g., Europe – Japan) | 20,000 JPY 200 USD 200 CAD 150 EUR | 6,000 JPY 60 USD 60 CAD 45 EUR | 20,000 JPY 200 USD 200 CAD 150 EUR | 20,000 JPY 200 USD 200 CAD 150 EUR |
| Within areas (e.g., Japan-Thailand) | 10,000 JPY 100 USD 100 CAD 75 EUR | |||
| Within Japan (domestic sector part of an international itinerary) | 5,000 JPY | 1,000 JPY | 5,000 JPY | 5,000 JPY |
When two or more conditions, such as weight and piece or size and weight, are in excess, the excess baggage charges for each exceeded restriction will apply (added up as the total amount of the excess baggage charge).
Due to space limitations on certain routes or aircraft types, ANA may not be able to accept baggage even if total linear dimensions are less than 292 cm (Boeing B787-8, B787-9 – maximum length 250 cm, Airbus A320 – maximum length 260 cm). Even if passengers bulky baggage such as musical instruments or sports equipment is within the free baggage allowance, passengers baggage may not be accepted for airport facility condition or aircraft type.
The following things will not be accepted as checked baggage: passport or ID cards, credit cards, checks, keys, video cameras, digital cameras, mobile phones, product samples, cash vouchers, bankbooks, commuter passes, watches, relics, precious metals, jewelry, securities, antiques, works of art, business documents, electronic data, computers and computer accessories.
Sports Equipment
Sports equipment will be considered as part of the free baggage allowance.
The oversized baggage charge will not apply to sports equipment with a maximum total linear dimensions of 292 cm (115 in), even if the baggage exceeds the free baggage allowance.
Baggage Services
Baggage irregularities should be reported to ANA immediately upon arrival. If you first notice the damage only after leaving the arrival airport, you must report it to the airport at which you arrived within of 7 days of receiving your baggage.
If that the damage resulted from the inherent defect, quality or vice of the item, ANA will not be liable for that. ANA will not be liable for any damage or loss for:
- Damage to baggage from over-packing or overweight.
- Damage caused by defects in the luggage itself such as from normal wear or tear, loss or damage to protruding parts such as detachable name tags, wheels, straps, hooks or other attached items.
- Minor damages such as scratches, scuffs, dents, cuts, dirt.
- Damage caused by TSA (Transportation Security Administration) inspection.
