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Checking-in - Qantas Airways

 

How can I check-in for a Qantas Airways flight?


Qantas Airways offers a range of check-in options designed to best suit the passengers’ needs, from online check-in to dedicated check-in counters for Frequent Flyer members and First and Business passengers and award-winning check-in experience, Faster, smarter check-in, with the new Qantas cards and Q Bag Tag. 


From the following options, you can choose the most convenient one for you to check-in for your next Qantas Airways flight:

 

  • Online Check-in.
  • Mobile Check-in.
  • Kiosk Check-in.
  • Q Card Reader Check-in.
  • Ticket Counter Check-in.



What are the minimum check-in times when traveling with Qantas Airways?


To achieve on-time performance, Qantas Airways recommends you check-in in advance of the minimum check-in time for your flight. Depending on your itinerary, you should check-in between 15 and 60 minutes in advance of the minimum check-in time for your flight. Minimum check-in time for your flight depends on your itinerary, terminal and operating carrier as follows.

 

  • For domestic flights:
    • 15 minutes before departure - passengers traveling without checked baggage.
    • 30 minutes before departure - flights QF 400 and above, and QF5000-QF5999 (Qantas codeshare flights operated by Jetstar).
    • 60 minutes before departure - flights QF001-QF399 (domestic flights departing from an Australian international terminal) and group check-in.

 

  • For international flights:
    • 30 minutes before departure - flights QF 400 and above (domestic to international, e.g. Canberra to Sydney to Singapore).
    • 60 minutes before departure - international Qantas codeshare flights operated by Jetstar at all Australian international airports, group check-in and passengers traveling in First or Business class on flights QF001-QF399 (international Qantas flights at all Australian international airports).
    • 90 minutes before departure - passengers traveling in Premium Economy or Economy class on flights QF001-QF399 (international Qantas flights at all Australian international airports).


For international flights operated by Qantas Airways departing non-Australian international airports, you can check-in between 3 hours and 60 minutes before departure. Qantas Airways recommends you check-in 2 hours before your flight.


If you do not comply with the minimum check-in time for your flight, you will not be able to travel on that flight. Depending on your fare conditions, failure to check-in on time may also result in the loss of the fare (you will need to make a new booking and pay for a new ticket if you wish to travel), or the payment of any difference between the original fare and the fare for your new booking and a change fee.


Online Check-in


Availability


Online Check-in is available for domestic and international flights starting 24 hours before the scheduled departure, and up to 1 hour before domestic flights and 2 hours before international flights.


You are eligible for Online Check-in if your first flight is operated by Qantas Airways or QantasLink. You may use Online Check-in when you have a connecting flight operated by:

 

  • Qantas Airways (domestic and international) and QantasLink (same day connection or return flight).
  • Domestic Australia partners, other than Jetstar Australia domestic or Jetstar New Zealand domestic.
  • Jetstar international.
  • Oneworld partners.
  • Codeshare partners and other designated international partners.


Options


Before you can check-in online you need to retrieve your booking using your booking reference or your Frequent Flyer number, and your last name. The Online Check-in button will appear if you are eligible to check-in for your flight. During Online Check-in you can:

 

  • Select the passengers to check-in (not all passengers need to check-in at the same time).
  • Check-in for your return flight on the same day.
  • Enter Advance Passenger Information, when your itinerary includes a country that requires it.
  • View or change seats (only for domestic flights, you can return and change seats anytime between 24 hour and 1 hour before departure after you’ve already checked in). 
  • Declare if you are carrying any dangerous goods.
  • Print your boarding pass on A4 paper only.


A confirmation page instead of a boarding pass is issued when additional checks (e.g. exit row seat requirements) are required before you travel. You must present your printed confirmation page and your travel documents to a Customer Service Agent at the Online Check-in counter. Here, you will also get assistance in case you lost or misplaced your boarding pass.


After you’ve checked in online for an international flight, at the airport, you must present your printed boarding pass along with your travel documents to a Qantas Customer Service Agent.


If you are traveling without checked baggage, you can proceed straight to security and then to the boarding gate. If you are traveling with checked baggage, you need to go to:

 

  • Bag drop (if you have Q Bag Tag or print your bag tags at a kiosk) or a dedicated Bag Drop counter at least 30 minutes before your domestic flight.
  • Dedicated Online Check-in counter (where available) or a check-in desk at least 90 minutes before your international flight.


Mobile Check-in


Mobile Check-in is a simplified check-in process available from Qantas apps or the Qantas mobile site. Some functionality, which is available through Online Check-in, is not available via mobile (e.g. select seats, accept flight schedule changes or flight cancellations). Because you cannot select your seat, you will be assigned a seat during Mobile Check-in process only if you are not eligible for or have not used Advance Seat Selection (complimentary for all customers on all Qantas domestic flights, except QantasLink flights).


Availability


You can check-in from your web-enabled mobile device starting 24 hours and up to 45 minutes before your flight. Mobile check-in is available only for Qantas Airways domestic flights and QantasLink flights departing from airports equipped with the gate scanners and gate receipt printers.


Mobile Check-in is available when traveling with an infant or for bookings with up to a maximum of nine passengers. However, you may check-in only one passenger at a time. Group bookings of ten or more passengers, Unaccompanied Minors and passengers who require special assistance are not eligible for Mobile Check-in.


At the end of Mobile Check-in, you must enter your mobile number to receive an SMS with your 2D Boarding Pass (each passenger can receive the boarding pass on his/her own mobile device). Your boarding pass also includes the passenger name, flight details and seat number. You need to scan your mobile boarding passes at the gate to receive a boarding receipt to present to Cabin Crew onboard the aircraft. If you are traveling with checked baggage, you also need to scan their boarding passes at a Bag Drop.


Kiosk Check-in


For most domestic flights and flights departing London - Heathrow, you have the option to check-in at a kiosk, whether you are travelling with or without baggage. To start Kiosk Check-in you can choose one of the following options:

 

  • Enter name and flight details or your booking reference
  • Insert your card (Frequent Flyer, Qantas Club or credit card used to make the booking).
  • Scan the barcode on your itinerary.


At the Check-in Kiosk, you will get your printed boarding pass and bag tag (where available), but you can also:

 

  • Check-in for the return flight that same day, if your return flight is within 12 hours of departure and you only have carry-on baggage.
  • Change to an earlier flight (subject to the fare conditions of the ticket you have purchased).
  • View your flight booking details.
  • Add bags to your booking.
  • Pay for excess baggage with your credit card.
  • Print bag tags.
  • Input your Frequent Flyer details (including any Qantas affiliated frequent flyer program).
  • Upgrade using Frequent Flyer points (only available under certain conditions).
  • Check-in another person, a companion who is on the same flight but not the same ticket.
  • Check-in groups.


Q Card Reader Check-in


With your new Qantas card used as your boarding pass, you can unlock the benefits of Faster, smarter check-in to enjoy a smoother journey through the Qantas terminal, from check-in to the moment you reach the boarding gate. Platinum, Gold, and Silver Frequent Flyers and Qantas Club members can check-in automatically for a domestic flight with their Qantas card using a Q Card Reader. 


Simply touch and hold your Q Card to one of the Q Card Readers, and your card becomes your boarding pass. A confirmation SMS with your flight details will be send to your registered mobile. In order to use the Q Card Reader, you need to add your Frequent Flyer number to your booking.


You cannot change your flight or seat at the Q Card Reader, but you can check-in if you have onward destinations in your booking. Domestic to international check-in can be completed at a Kiosk. Q Card Readers are located at selected Qantas Club and Business Lounges and in the check-in hall at selected Qantas and QantasLink domestic airports.


Q Card Reader Check-in is also available for passengers who hold an Australian and New Zealand passports traveling on a direct flight between Sydney, Melbourne, Brisbane and Auckland, Wellington or Queenstown (not available for passengers who have an onward connecting flight). International Q Card Readers, available only at Sydney, Melbourne and Brisbane, will help you complete check-in in three simple steps: scan your Q Card, scan your passport, and collect your boarding pass.


Ticket Counter Check-in


If you intend to check-in at the ticket counter, you can find information regarding locations and operating hours in the Airport Guide, on Qantas Airways official website.


For domestic travel, Premium Service Desks are available for Business Class passengers, Frequent Flyers (Platinum, Gold, and Silver) and Qantas Club members for checking-in or dropping-off baggage. Qantas Airways personnel can assist you with arrangements for international connections, changes to your journey, and any advice you may need.


To check-in at the ticket counter for an international flight you need your E-Ticket, Qantas Booking Reference number, passport and any relevant international travel documents. In the exclusive First check-in area, available in selected airports, Platinum Frequent Flyers members and First Class passengers can check-in and fast-track through Immigration. Dedicated check-in counters are available for Business and Premium Economy passengers, Gold Frequent Flyers in all airports.


Boarding


You should be present at the boarding gate at least 20 minutes before departure. If you arrive late at the boarding gate or without your boarding pass, Qantas Airways may cancel your reservation, refuse to carry you, and/or require you to pay a service fee to cover reasonably incurred administration costs.


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