Baggage and Carry-on Air Canada

 

What is the carry-on allowance?


On Air Canada flights, the free carry-on allowance for each passenger is one standard article plus one personal article. A passenger travelling with an infant on lap is allowed to carry on board the aircraft one additional standard article for the infant’s belongings.



What is Air Canada policy on checked baggage allowance?


Passengers traveling with Air Canada and Air Canada rouge or on Air Canada Express flights operated by Air Georgian, Exploits Valley Air, Jazz or Sky Regional are entitled to a free checked baggage allowance that depends on destination, fare purchased and frequent flyer status. When the number, weight and/or overall dimensions of your checked baggage exceed the limits of your free checked baggage allowance, Air Canada will apply additional checked baggage charges.


Passengers traveling in Economy Class on domestic and international flights (except flights between Canada and the U.S.) may check one bag up to 23 kg (50 lbs) free of charge. For travel between Canada and the U.S., Air Canada charges $ 25 CAD/USD per direction for the first checked bag.


Passengers traveling in Premium Economy or Premium rouge may check 2 bags up to 23 kg (50 lbs) each free of charge.


Passengers traveling in Executive First or Executive Class may check up to 3 bags weighing no more than 32 kg (70 lbs) free of charge.


Regardless of fare purchased, Air Canada Altitude members enjoy complimentary checked baggage:

 

  • Prestige 25K members - 2 bags up to 23kg each.
  • Elite and Super Elite members - 3 bags up to 32 kg (70 lbs) each.


What are the baggage charges for the second bag?


Air Canada charges passengers traveling in Economy Class between $ 20 CAD/USD and $ 100 CAD/USD for the second checked bag. Depending on route, the following charges apply:


$ 20 CAD - within Canada and flights between Santiago and Buenos Aires.
$ 35 CAD/USD - between Canada and the U.S.
$ 20 CAD/USD - between Canada or the U.S. and Mexico, Costa Rica, Bermuda or the Caribbean.
$ 70 CAD/USD - between Canada and U.K. and most of the international destinations.
$ 100 CAD/USD - between Canada or the U.S. and Europe (except U.K.), Egypt, Malawi, Morocco and Zambia and the Middle East (except the U.A.E., Saudi Arabia and Qatar).
$ 100 CAD/USD - between the U.S. and U.K.


The second checked bag is free of charge when you travel to/from Japan or Brazil or between Canada or the U.S. and Africa (except Egypt, Malawi, Morocco and Zambia), India, Turkey, Qatar, Saudi Arabia and the United Arab Emirates.


What baggage policies apply in the case of codeshare flights?


When traveling on a codeshare flight or a flight with another airline, the baggage policy of the airline operating the first flight in your itinerary may apply. If your itinerary includes one or more flights operated by different airlines, each carrier may apply different rules on carry-on and checked baggage.


When your travel involves connecting flights on other carriers, you should enquire at the airport check-in counter whether you may check your bags to your final destination or just to the connection point. If your baggage cannot be through-checked, you must claim your baggage at the connection point and recheck it with another airline for your onward connection. In this case, your baggage allowance may be subject to the rules of the airlines with which you check your baggage.


When your itinerary includes an origin or ultimate destination in the U.S., baggage allowance and fee rules applicable will be determined by the first marketing carrier which may opt to apply its own baggage rules or the rules of the most significant marketing carrier. Where Air Canada is the first marketing carrier, Air Canada’s baggage rules will apply. When booking online at aircanada.com, the carrier whose baggage rules will apply will be identified on your itinerary-receipt.

 

Carry-on


Whatever your destination is, Air Canada allows you to carry on board:

 

  • One carry-on bag like a suitcase, roller bag (wheels and handles included in the size), backpack, etc. that does not exceed the maximum size of 23 cm x 40 cm x 55 cm (9" x 15.5" x 21.5").
  • One personal article like a briefcase, laptop computer, sport racquet (e.g. tennis, squash, badminton), diaper bag, camera case, duty-free purchases, cartons, musical instrument or other similar item with the maximum size of 16 cm x 33 cm x 43 cm (6" x 13" x 17").


Neither the carry-on bag, nor the personal item cannot exceed the maximum weight of 10 kg (22 lbs). Overweight or oversized carry-on bags are not accepted by Air Canada and may cause flight delays for all passengers. You must ensure that your carry-on bags are inside the maximum allowed size and fit in the double-size verification device at check-in or boarding time.


In addition to your carry-on allowance, special needs items are allowed at all times:

 

  • Mobility aid (e.g. braces, crutches, cane, walker, communication device) or other special need item.
  • Container carrying medication (original, labelled container) or life sustaining items.
  • Battery-powered medical equipment (such as sleep apnea devices and CPAP) and Personal Oxygen Concentrators.
  • Syringes/hypodermic needles for personal medical use.
  • Cremated remains stored in an urn, or a cardboard or wooden box with a tight-fitting lid to ensure no spillage that can be security screened.


In addition to the carry-on allowance and besides the special needs items, Air Canada allows you to carry on board some articles such as:

 

  • Your coat or other outer garment.
  • A small purse measuring no more than 25cm x 30cm x 14cm (10" x 12" x 5.5").
  • One standard carry-on bag for infant items, when traveling with an infant on lap.
  • One stroller - collapsed diameter not to exceed 25.5 cm (10") and length not to exceed 92 cm (36").
  • A child restraint device if a seat has been purchased for the child/infant.
  • A small electronic device such as cell phone or MP3 player.
  • Snacks or food (wrapped or in a container) to eat on board.


Checked baggage


When traveling with checked baggage, you must have checked in, obtained your boarding pass and deposited all checked baggage at the Baggage Drop-off counter before the check-in deadline for your flight. Although you can use Online or Mobile Check-in as early as 24 hours before your flight, baggage may only be deposited at the Baggage Drop-off counter at the earliest:

 

  • 4 hours before departure for flights departing from Canada or the U.S.
  • 3 hours before departure for flights departing from all other locations.


When checking additional, overweight or oversized bags you should arrive at the airport at least 2 hours before departure.


Baggage tags


You must ensure that your checked bags are properly identified. Because external baggage tags can sometimes be damaged or detached, it is recommended that you place a tag with similar information inside your bag to facilitate identification. You can download, print and place inside your bag a baggage ID template that Air Canada has created for your convenience. This baggage ID placed inside is not intended to replace the external baggage name tags that should always be used.


Also for your convenience, Air Canada offers the self-tagging option to print and attach your own baggage tags at the Self-Service Kiosk. The new self-tagging option offered by Air Canada is available at the Self-Service Kiosks in the following airports: Vancouver, Winnipeg, Edmonton, Calgary, Halifax, Montreal, Ottawa, Toronto - Pearson, Paris - Charles de Gaulle and London - Heathrow.


If you have already checked in, identify yourself at the Self-Service kiosk (enter the booking reference number or scan the barcode you received following your Web or Mobile Check-in), choose Reprint and  print your baggage tags, receipt and boarding pass. If you haven't already checked in, follow instructions on the Self-Service Kiosk touch screen to check-in, enter your baggage information, pay additional baggage charges, and print your baggage tags. Then, affix the baggage tags to your bags and proceed to the Baggage Drop-off counter to deposit your checked baggage.


Oversized and overweight baggage


Air Canada applies additional checked baggage charges for if you exceed the number, weight and/or size of bags imposed by your free checked baggage allowance. All additional bags are subject to space availability.


Bags weighing 23 to 32 kg (50 to 70 lbs) are accepted as overweight baggage. For some passengers, overweight bags are included in the free baggage allowance at no additional charge.


Bags measuring 160 to 292 cm (63 to 115 in) are accepted as oversized baggage.


Air Canada will not accept bags exceeding the following limits:

 

  • 32 kg (70 lbs) in weight.
  • 203 cm (80 in) in length.
  • 292 cm (115 in) in linear dimensions.


Additional checked baggage charges


You can pay additional checked baggage charges online, on your mobile and at the airport, using a Self-Service Check-in Kiosk or at the Air Canada check-in counter. If you pay your fees online or at the Self-Service Kiosk, Air Canada offers a 10% discount. In case your bags are delayed, baggage fees are not refundable.


Baggage fees are charged in the local currency of the country in which the transaction occurs. Prices displayed do not include any applicable taxes.


Depending on your itinerary, Air Canada applies the following additional checked baggage charges:

 

  • For flights within Canada and between Canada and the U.S. (except Puerto Rico):
    • $100 CAD/USD for each additional bag.
    • $ 70 CAD/USD for an overweight or oversized bag.

 

  • For all other  flights:
    • $ 225 CAD/USD for each additional bag.
    • $ 100 CAD/USD for an overweight or oversized bag.


Charges for overweight, oversized or extra baggage are not cumulative. If a bag is both overweight and oversized, the fee is charged only once. No overweight or oversize charges apply to additional bags for which the $100 or $ 225 fee is paid.


Baggage Service


Lost and Found


Lost and Found service is offered on a courtesy basis, but Air Canada is not liable for any item lost or forgotten on an Air Canada plane or in another Air Canada area (e.g. check-in counter or departure lounge). In this case, you can:

 

  • Notify an airport baggage agent before leaving the airport.
  • Call Air Canada Central Baggage Office at 1-888-689-2247 (within North America) or your local Air Canada office if you are outside North America.
  • Complete online a Lost and found form.
  • If your item is found, Air Canada will contact you and your property returned to you. 


Damaged baggage


If, before leaving the airport, you notice that your baggage has been damaged, you should notify an Air Canada or Air Canada Express agent at the Baggage Service counter. If you have already left the airport, Air Canada strongly advise you to return to the airport with your damaged baggage, ticket and baggage tags to report the damage.

Proof of damage, presented in the form of photographs of the baggage with the baggage tags on the baggage, photographs of the damage, tickets and baggage tags, must be reported to Air Canada Baggage Claims at the latest within 7 days from receipt of the baggage. Failure to comply with these time limit releases Air Canada from any liability. Air Canada is not liable for damage considered to be normal wear or caused to baggage that is over packed, overweight or unsuitably packed.


Delayed or lost baggage


If you cannot locate your checked baggage upon arrival, you need to notify a representative of the airline operating the last flight of your itinerary. If the last flight of your itinerary is an Air Canada flight or an Air Canada Express flight operated by Jazz, you must notify an agent at the Air Canada or Jazz Baggage Service Counter. Failure to notify the agent immediately upon arrival at the airport releases Air Canada and Air Canada Express from any liability. The agent will give you a File Reference Number, required in all communications regarding your delayed baggage and for checking the status of your delayed baggage online.


If your checked baggage is not located within 5 days, Air Canada Central Baggage Office will take over the search. At this time, you must file a claim by completing a Baggage Declaration Form within 21 days of your arrival and returning it along with all supporting documentation and a photocopy of a signed photo identification to the Air Canada Baggage Claims office.


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